The offer and sale of products on our website www.eclectico.it are governed by these General Conditions of Sale.
The products purchased on the website www.eclectico.it (hereinafter ECLECTICO) are sold directly by: Antonella Di Mauro via delle piagge 2351a 55100 Lucca VAT 02588660460 - Tax Code DMRNNL81R47H501K C.C.I.A.A. register of (Lucca) In the following terms and conditions, the wording "ECLECTICO" refers directly to Antonella Di Mauro as the sole owner of the brand.
Remember that it is your right to request and receive support from ECLECTICO for orders placed online, returns, information on the delivery of ordered goods or on how to buy online (excluding exceptional cases). For any of your requests, you can contact ECLECTICO via the email address: info@eclectico.it
1. Commercial Policy
1.1 The ECLECTICO products present in our online catalog and the commercial services provided are available exclusively to end users, defined by the law as "Consumers". Product offers as well as their prices are valid as long as they are still visible and can be purchased on ECLECTICO and in any case while stocks last. Product offers as well as their prices are valid as long as they are still visible on the Site and while stocks last. 1.2 "Consumer" means, pursuant to art. 18 of the Consumer Code, a natural person who acts for purposes that do not fall within the framework of his own commercial, industrial, craft or professional activity. We kindly ask you to refrain from purchasing products from ECLECTICO if you do not fall into the Consumer category. 1.3 ECLECTICO reserves the right not to process orders received from users who are not "Consumers" 1.4 These general terms and conditions of sale exclusively regulate the offer, transmission and acceptance of purchase orders regarding the products on the ww.eclectico.it site between users of the ECLECTICO and ECLECTICO portal itself, aimed at people who have reached the age of majority (18 years). 1.5 The general terms and conditions of sale do not regulate the supply of services or the sale of products made by third parties who use direct links to the ECLECTICO site through banners or through other hypertext links / links. Before sending orders and purchasing products and services from these third parties, we suggest that you check the general terms and conditions of sale and use of these third parties, as ECLECTICO in no case can be held responsible for the supply. of the services promised by third parties or for the execution of e-commerce transactions between users of the ECLECTICO portal and third parties.
2. How a contract with ECLECTICO is concluded
2.1 To send an order to purchase one or more products on the ECLECTICO website you must complete all the pages in the cart and electronically transmit the page with all personal and purchase data to ECLECTICO, following the instructions you will find after adding a product to cart. 2.2 The order page contains a link to these general terms and conditions of sale and also contains information on the main characteristics of each product ordered and its price (all applicable taxes included), the type of payment you used to buy , the conditions for the delivery of products, the contributions required for delivery and transport as well as references to the general terms and conditions for the return of products purchased online. 2.3 An order will be deemed sent when ECLECTICO receives your order proposal electronically and the information relating to the order has been preliminarily verified as correct. 2.4 Before submitting your order proposal to ECLECTICO for the purchase of the selected products online, you will be asked to carefully read the general terms and conditions governing the sale and purchase, to print a copy of the same using print option and save or request a copy for personal use. 2.5 The order proposal will be stored in our databases for the time required to process your order, in accordance with current legislation. You can contact Customer Service at info@eclectico.it for information about your order. Furthermore, a copy of the electronic evidence relating to the conclusion of the contract will be kept for the time required by the applicable civil and tax regulations. 2.6 Before proceeding with sending the order, you will be asked to identify and correct any possible errors that occurred while filling in the fields. 2.7 The submission of orders to ECLECTICO must be in Italian or English. 2.8 After your order has been registered by ECLECTICO, it will be processed as soon as possible with methods and times depending on the type of product chosen. 2.9 ECLECTICO may not take charge and process your order if there are insufficient guarantees of payment solvency, if the orders are incomplete or incorrect, or if the products are no longer available. In the cases mentioned above, we will inform you by e-mail that the contract has not been executed and that ECLECTICO has not confirmed your purchase order specifying the reasons. Without prejudice to the provisions of the General Conditions, it is understood that this order has as its object sales services that are divisible, distinct and for several economic units, how many products are ordered, as expressly agreed between the Customer and ECLECTICO with the forwarding of the order and its acceptance; therefore, in the event that the execution of ECLECTICO of the order is limited to some of the products ordered due to unavailability of some or for another justified reason independent of the will of ECLECTICO, with the forwarding of this order the Buyer declares his interest and gives his consent to the partial execution of the order regarding the other products, which therefore cannot be refused by the Buyer, nor can he give the Buyer the right to cancel the order. In the event that ECLECTICO is unable to fully accept the order received by the Customer, giving partial acceptance of the order with regard to the products available, the possible exercise of the right of reconsideration provided for by art. 8 of these General Conditions will take place without any charge for transport costs to the Customer. 2.10 You are aware that by sending the order to www.eclectico.it you accept without reservation all the provisions contained in the general terms and conditions of sale of this contract with ECLECTICO and that you undertake to observe them. If you do not agree with some of the provisions contained in these general terms and conditions of sale, we kindly ask you not to send the order for the purchase of products on www.eclctico.it. 2.11 By sending the order to ECLECTICO you consent and accept these general terms and conditions of sale as well as additional conditions contained on www.eclectico.it also through links, including the general terms and conditions of use, the Privacy Policy and the terms of withdrawal . 2.12 When an online order is confirmed, ECLECTICO will send you, at your choice, in writing or by e-mail the content of which must be stored on a durable medium, a copy of the receipt of the purchase order, containing a summary with the information related to the order (general terms and conditions of sale, the main characteristics of the products purchased, detailed information on the price, payment terms, existence of the right of withdrawal, times and methods for returning the products, contribution for the transport required to customer geographical address where to submit any complaints and information on existing commercial guarantees and assistance services). 2.13 By sending the order to ECLECTICO you agree to receive the invoice issued for tax purposes in electronic format. You will be able to receive the paper invoice by making an express request to our Customer Service.
3. Guarantees and indications on product prices
3.1 On www.eclectico.it we offer for sale products made exclusively by ECLECTICO, carefully selected for rigorous and stringent quality controls. 3.2 The main characteristics of the products are indicated on www.eclectico.it on the product web page. The products offered for sale on www.eclectico.it may not correspond exactly to the real thing in terms of image and colors due to the browser or type of monitor used. The images can be for indicative purposes only. The technical characteristics of a product, the approvals and safety declarations of an ECLECTICO branded product of any other product sold through www.eclectico.it are indicated on the label or in the packaging or in the instructions for use of the product itself and can be reported in full. or in excerpt on the site itself accompanying the illustration of the Product. All ECLECTICO branded products comply with the standards and are approved according to the provisions of the European Community standards. We are not liable for any discrepancies with the standards of countries not belonging to the European Community and / or failure to homologate products in the same countries. 3.3 The price of the products is expressed in Euros (including VAT, as well as all applicable taxes and duties); transport costs are indicated in the cart according to the destination entered (excluding any customs duties and taxes of the country of arrival which will be charged to the customer and not express or included). Prices are subject to change. Check the final sale price before sending the order proposal. 3.4 All prices are automatically converted into the requested currency with changes depending on the exchange rate on the day of the order. Each discount or promotion is automatically applied equally to all monetary currencies. 3.5 Orders made to addresses to which ECLECTICO cannot deliver will be canceled. 3.6 All products are delivered with an attached identification label / tag or sealed. Do not remove the seals of the purchased products or the label / tag if you wish to return the purchased product. We are in no way responsible for information or incorrect data and any technical or other inaccuracies provided by third parties that may be contained on ECLECTICO or indicated in the products. 3.7 Should you decide to exercise your right to return products purchased from www.eclectico.it, follow the terms below: - All products are covered by a guarantee for lack of conformity, lasting no less than 24 (twenty-four) months, provided limited to the Italian territory, the Vatican City State and the Republic of San Marino ("Legal guarantee of conformity for consumer goods) provided for by Title III, Chapter I of the Consumer Code (Article 128 and following). The guarantee, given for the duration indicated above and within the specified territory, applies to products that present a lack of conformity, provided that the product itself is used correctly, in compliance with its intended use and as provided in the documentation. technique or instructions for use attached. Any damage caused by normal wear and tear of the product is not desirable. This guarantee is provided only to the customer who is a Consumer. In the event of a lack of conformity, at our expense, we will restore the conformity of the product by repairing / replacing or reducing the price, unless the contract is terminated if necessary. Warranty assistance is provided upon presentation of the purchase invoice. - We reserve the right to replace the product (at our discretion also with a product of superior characteristics) or to terminate the sales contract with a refund of the entire sum paid and any additional expenses in the event that, for any reason, it is not possible to restore or replace a Product under warranty. We are not liable for any delays in carrying out repairs or replacements by the suppliers of the materials. - In cases where the product is to be returned in order to benefit from the guarantee, the product must be returned in its original packaging, complete in all its parts (including packaging and any documentation and accessory equipment). 3.8 We guarantee compliance with the quality standards relating to our products only up to the time of delivery. All our liability deriving from improper use of the products subsequent to the time of delivery is excluded.
4. Payments
4.1 The payment of product prices and related transport contributions must be made using one of the procedures indicated in the online purchase phase. 4.2 In the case of payment by debit / credit card, all related details (for example, card number or expiration date) will be managed directly on the selected online payment site, which provides the services for electronic payment, without third parties have access to it. These details will not be used directly by ECLECTICO. We will carry out the entire payment management procedure always through the same payment manager: therefore either your purchase or refund, in accordance with the exercise of your right of withdrawal, or for cases reported as possible fraud by the public security authority. 4.3 If, for any reason, it is not possible to debit the amount due, the sale process will be automatically canceled and the sale will be terminated. You will be informed via appropriate e-mail communication.
5. ECLECTICO Discount Code
5.1 ECLECTICO web discount codes are personal electronic codes, which allow you to take advantage of a discount on your purchase on www.eclectico.it 5.2 The box where to enter the ECLECTICO discount code is displayed in the cart. 5.3 The discount code can only be used once, with the exception of returns (as specified in paragraph 5.4); the discount code can never be exchanged for money; you cannot use more than one discount code per order unless otherwise stated in the code itself; the discount code can only be applied to items with a value greater than the code itself; the code cannot be used for some items for sale as one-off samples or for sale for charitable purposes; the web discount code cannot be used in any way in the ECLECTICO brand distributors stores. 5.4 If for any reason you are not satisfied with your order, you can return the item to which you have applied the web discount code by following the standard return procedure, as described in the section dedicated to Returns. Once your return is accepted, the respective discount code will be re-established to its original value. The difference in price between the value discount code and the item you bought will be fully refunded, following the standard refund procedure.
6. Transport and delivery of products
6.1 Our staff ships the goods, when they are in stock, within the day following the order, so you can receive them in 2/5 working days by courier. No responsibility can be attributed to ECLECTICO in case of delay or non-delivery of the chosen product, but it will be at your complete disposal for any problem, providing you with complete traceability of your product. 6.2 The total of the order will in any case always include transport costs, where the conditions apply, calculated directly according to the destination. For the procedures and details on the transport and delivery of the purchased product, consult the Shipping, Exchanges and Returns section; for more information, please contact the ECLECTICO Customer Service at info@eclectico.it. The information provided in these sections is an integral part of these general terms and conditions of sale and, consequently, must be read and accepted by you when you have to send the order online. Pursuant to art. 54 of the Consumer Code, the execution of the purchase order will take place by delivering the products within a maximum period of 30 days, starting from the date of the order and upon payment of the price, with the exception of customized products and on measure for which the delivery date will be communicated at the time of purchase.
7. ECLECTICO
Customer Service For any information or request you can contact us by e-mail at info@eclectico.it